Customer code of conduct
At Paradise Lisbon Spa, we want to provide a comfortable, safe and respectful experience for all our clients and Therapists.
Compliance with the following rules of conduct is mandatory for all clients using the services and facilities of Paradise Lisbon Spa.
1. Respect for Therapists
Our Therapists must always be treated with respect.
Inappropriate requests, attitudes or behaviour are not allowed and may lead to the immediate termination of the session.
2. Consent and Boundaries
Each massage is performed within the limits and techniques of the experience selected.
Clients must always respect the instructions and boundaries set by the Therapist. Any inappropriate contact, pressure, insistence or request outside the scope of the massage is not permitted.
3. Safe and Professional Behaviour
Aggressive, intimidating, offensive or disrespectful behaviour is not tolerated.
All clients and professionals are expected to contribute to a calm, discreet, comfortable and safe environment.
4. We Do Not Provide Sexual Services
Paradise Lisbon Spa is a professional massage spa and does not provide any type of sexual service.
Our female and male Therapists are not escorts and are not available for any type of service outside the professional context of the massage provided at the spa.
Sexual requests, inappropriate proposals, persistent behaviour, improper comments or any attempt to cross these boundaries will not be tolerated and may result in the immediate termination of the session and refusal of service.
5. Personal Hygiene
Personal hygiene is essential for everyone’s comfort.
A shower before the massage is mandatory. Paradise Lisbon Spa provides suitable facilities so that all clients can shower before the session begins.
6. Alcohol, Drugs and Smoking
Alcohol or drug consumption and smoking are not permitted inside Paradise Lisbon Spa.
If a client is visibly intoxicated or under the influence of drugs, the session will not take place or will be immediately stopped by the Therapist.
Smoking is not permitted in order to preserve air quality and the sensory atmosphere of the spa, where aromas and fragrances are part of the massage experience.
7. Privacy, Photography and Recording
The privacy of our clients and Therapists is very important.
Photography, filming or recording of Therapists, other clients or private areas of the spa is not permitted without express authorisation.-
Respecting the Code of Conduct
Compliance with this Code of Conduct is a condition of using the services of Paradise Lisbon Spa.
Paradise Lisbon Spa reserves the right to refuse, interrupt or immediately terminate any session when these rules are not respected.
In serious or repeated cases, Paradise Lisbon Spa may also refuse future bookings or service.